Questions, with answers

Things worth asking.

Six shutters; tap to open. If yours isn't here, the front desk is on a shorter line than you'd expect.

Booking & dates

Six questions about reserving, paying, and changing your mind.

For winter weekends (December — February), three to four months. For summer (April — June), six weeks is comfortable. Off-season — mid-March through April and September — most weeks have rooms with a fortnight's notice.

If your dates are tight, write to the desk. We sometimes hold a room from a returning guest who hasn't yet committed.

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Free up to seven days before arrival. Inside seven days we charge for the first night; the rest is held as credit, valid for twelve months. For weddings and buy-outs, the policy is bespoke — written into the contract.

Often, depending on the season. Tell the front desk by lunchtime on your last day — we'll move you to a different room if your current one is taken, and we'll match the rate you originally paid for the extra nights.

Booking and final settlement is in Indian Rupees. We can quote in USD, GBP and EUR if it helps your planning. Card payments at the desk in any major currency, with a small foreign exchange spread that we publish at the front desk.

Yes, always. A long breakfast at the long table, between 07:30 and 10:30. Eggs to order, sourdough from the morning bake, coffee or chai, a daily fruit. Suppers are extra; the fixed five-course menu runs at ₹3,400 per head.

One tag per stay. The Repeat Plate — our resident-guest dinner — stacks on anything else.

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The rooms

Beds, baths, and what's actually inside.

None in the rooms. The library has a small projector that we occasionally roll out for a film night. If you'd prefer your own — a laptop, an iPad, a tablet — bring it; the wifi is honest.

A king or queen bed with goose-down bedding, a writing desk, a small electric kettle with assorted teas, a wool throw, a hot-water bottle in winter, slippers, a robe, and a small stack of three books that the chef rotates by season.

All rooms have radiant heating in the floor. Two of them — the Cedar Suite and the Hearth Cabin — have a wood-burning stove. The stove is set up before you turn in for the night; we leave dry kindling to start it again in the morning if you'd like.

The Treeline Loft is reached by a steep staircase and a low door. Children over ten do well there; under ten, we'd suggest the Hill Suite (two bedrooms) or the Cedar Suite (king plus a fold-out daybed).

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The kitchen

Suppers, dietary things, and how the long table works.

Not at all. We seat at 19:30 and ask for a head count by noon that day. If you'd prefer a private supper in your room, the kitchen will send the same five courses up. Some guests do this every other night.

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Every supper has a vegetarian variation at every step, served alongside, not as a substitute. Vegan and Jain by arrangement — tell us when you book and the chef will plan that day's menu around it.

Tell the front desk at booking and we'll confirm with the chef. The kitchen is small enough to honour any allergy properly. Walnuts are common in the menu and grow on a tree by the gate; if a nut allergy is severe, we'll adjust the entire week's menu — it's not a problem.

Getting up

By car, by air, by foot. Snow, traffic, and which side of the valley.

Twelve to fourteen hours, depending on weather and where the traffic decides to live that day. Most guests drive overnight — leaving Delhi around 21:00 and arriving in time for breakfast.

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From Bhuntar (KUU), yes — by arrangement, an extra cost. From Chandigarh and Delhi, we arrange a vetted driver but don't dispatch our own — the round trip is too long for the single 4×4.

If fresh snowfall is more than five inches, the gravel approach closes and we run a 4×4 down to Old Manali to collect you. Send us your arrival time the night before so the staff can be there.

Family, pets, access

Children, dogs, mobility, and the things to know in advance.

Always, in any room. The kitchen runs a child-friendly parallel menu and the library has a low shelf of books. We have cribs, child beds, and a small box of toys at the front desk. The Hill Suite is the family room of choice.

Yes, in the Hearth Cabin only — it has its own porch and entrance. We charge a small daily housekeeping fee. Dogs are welcome on the lawn and in the garden but not at the long table at supper. There's a kennel by the kitchen door if you'd like an evening out.

Mostly. The ground floor — the Cedar Suite, the dining room, the library, the lounge, the steam room and the back deck — is step-free, with a small ramp from the gravel yard. Upstairs rooms (the Loft) are not. Tell us if mobility is a factor when you book and we'll move things around.

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Practical matters

Wifi, power, weather, and the things you forget until you need them.

Symmetric 200 Mbps, two routers, on a backup line that auto-switches. Most rooms hit 80–120 Mbps. Video calls work; large uploads work; multiplayer games — usually, though no promises during a full table at supper.

Indian + Type C/F (universal Europlug + Schuko) by every bed, plus a USB-C charging point at the writing desk. The library and the office also have UK and US sockets. Adapters at the front desk if you forget yours.

Probably colder than you think. The house is at 2,140 metres; daytime in February averages 4°C, evenings −2°C. Bring layers — a thermal under, a wool jumper, a windproof on top. We have spare hats, gloves, and a pair of snow boots in your size, on the porch.

A general practitioner on call in Manali, twenty minutes by car. A small hospital twelve kilometres south. We keep a basic first-aid kit, an oxygen tank for altitude headaches, and a defibrillator at the front desk.

Reach the desk

Ask anything we missed.

The front desk is on a shorter line than you'd expect. Most questions get an answer within the hour.

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